The section referenced in Section 9.8 requires update from the updated FHIR Communication Resource: communication.html 8.22 Boundaries and Relationships Communication and Encounter The Communication is about the transfer of information (which might or might not occur as part of an encounter), while Encounter is about the coming together (in person or virtually) of a Patient with a Practitioner. Communication does not deal with the duration of a call, it represents the fact that information was transferred at a particular point in time. The phone calls involving the Patient should be handled using Encounter . Phone calls not involving the patient (e.g. between practitioners or practitioner to relative) that are tracked for billing or other purposes can use Communication to represent the information transferred but are not ideal to represent the call itself. A better mechanism for handling such calls will be explored in a future release. and DELETE: HL7 FHIR Procedure Resource The boundary between determining whether an action is a Procedure (training or counseling) as opposed to a Communication is based on whether there’s a specific intent to change the mind-set of the patient. Mere disclosure of information would be considered a Communication. A process that involves verification of the patient’s comprehension or to change the patient’s mental state would be a Procedure.