Will change "By requesting information from the EMR directly, a CRD Service can avoid interrupting provider workflow with information about coverage requirements that have already been met. This is expected to be done in all cases where it is possible." to "By requesting additional information directly from the EMR, a CRD Service can determine what documentation already exists and what requirements already exist and thus provide the most accurate information possible before providing cards that suggest additional documentation is necessary or prior authorization needs to be requested.  CRD Services should always attempt to gather what information they can automatically before providing responses that might require human action, such as completing a Questionnaire or launching DTR."